Employee engagement through Mobile

Kingston Hospital HR


The Client

Kingston Hospital HR

We have been approached by the Human Resource Department of Kingston Hospital to help them fashion a solution that caters to their staff more efficiently and proactively. With almost 3000 staff members, managing employees’ needs, questions, appointments, and where they get relevant information from can be a daunting task. The solution to the HR Department’s problem was AskHR – an iOS and Android app that act as a hub for the hospital’s staff members. The HR Department at Kingston Hospital aims to test out the app within their facility for a short-term period before rolling it out to HR departments in other trusts across the UK.

Mobile HR apps help put data at employees’ fingertips. […] This kind of 24/7/365 connectivity is important to a generation of wired-in (or, more precisely, wireless) professionals.

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The Solution

AskHR

The app includes all the information a staff member might need. Whether they are a new starter or have been in service for 10+ years, the app provides usability for everyone. The app has accessible resource tools such as an annual leave calculator, a vacancy control panel, an emotional wellbeing toolkit, an in-app appointment booking system, information relevant at hand and many more functionalities that keep the staff in charge of their well being and highly engaged with their HR department.


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Most hospitals are specifically creating strategies to use mobility to their advantage.



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Our Role

Value in Co-Creation

With the idea to make the app as usable as possible for its employees, the short-term aim for Kingston Hospital is to demonstrate its effectiveness and the longer-term plan is to have HR departments at other trusts use it. Our combined expertise layed the ground for co-creation. the HR team conveyed exactly what the employees would need from an at-hand product and we knew exactly how best to present the experience in a user-friendly manner. Understanding the needs of both the client and the NHS staff from all departments was a crucial point. Keeping the staff in mind, it was important to create a simple and usable design far from over designed aesthetics and unnecessary interactions. The idea of a multipurpose toolkit app acts alongside the HR department, giving clarity and control in the working environment to staff 24/7 365 days a year.

Last year, 63% of healthcare organizations had a specific plan in place for mobility. That’s up from 34% since 2012.